Refund, Cancellation and Return Policy

Loqzi Store and Mystery Deals: Loqzi receives and handles claims for these purchases, even when a supplier ships the item. You do not need to negotiate directly with that supplier to request help from Loqzi.

Independent businesses: the merchant identified on your order or receipt is responsible for its sale, delivery, service, warranty and refund. Loqzi may facilitate contact without replacing the seller's obligations. Loqzi software plans and add-ons are handled by Loqzi.

Check the product, variants, quantity, address and total before paying. Loqzi Store offers free shipping in the United States. An unpaid order can be removed from “My purchases”; removing it does not generate a refund because it has not been paid.

If you have paid, request cancellation as soon as possible through support and include your order number. Orders may be sent automatically to the supplier: cancellation is not guaranteed once preparation or shipment has begun. Removing an order or closing the page does not cancel a charge. If delivery is impossible, stock is unavailable or you were charged twice, contact Loqzi to review the case and any applicable refund.

Report the issue within 15 days of receiving your order. In “My purchases”, choose “Report a problem”, describe what happened and attach 1 to 4 photos of the product and the package label. You may request reshipment or a refund; Loqzi will review the evidence and communicate the resolution.

Keep the product, accessories and packaging while your case is reviewed. If the form is unavailable, delivery is late, the order never arrives or part is missing, contact support with proof of purchase and delivery details. The form currently uses a maximum technical window of 75 days from order creation; if this prevents reporting within 15 days of receipt, use support for manual review. This form limitation does not override your legal rights.

A return is generally not requested for orders below US$50. For orders of US$50 or more, the request is flagged for a possible physical return. Do not ship anything without Loqzi's authorization, address and instructions. Before returning, you will be told whether the product is required and how return costs will be handled; free initial shipping does not automatically include a free return label.

The Loqzi Store form covers wrong, damaged or defective products; it does not offer an automatic change-of-mind return. Request review through support for other reasons. A refund is not guaranteed for misuse, damage after delivery or incompatibility when the ordered variant was correctly delivered. All decisions depend on the evidence and mandatory legal rights and warranties.

Before buying from an independent business, review its cancellation, return and warranty terms. Contact the business listed on your receipt to cancel before preparation or pickup, return a product or report an incorrect, incomplete or defective order. Paying online does not turn that sale into a Loqzi Store purchase.

Merchants must disclose their terms before payment, honor their offers, review claims and handle refunds required by law. Restrictions on customized, perishable or hygiene products must be clear and lawful; they do not remove rights related to defects or nonperformance. If a merchant does not respond, you may request help through Loqzi support, without a guarantee of mediation or payment by Loqzi on the merchant's behalf.

Appointment cancellations, no-shows, deposits and workshop jobs are governed by the business's terms disclosed before purchase and applicable law. Request cancellation from the provider as soon as possible; there is no single cancellation deadline or mandatory deposit for every business on Loqzi.

Canceling an appointment or repair does not automatically refund a payment. The business must detail authorized work already performed, parts purchased and amounts charged, and explain any retained or refundable amount. Raise claims for unperformed services, unauthorized charges or quality issues with the provider, keeping estimates, authorizations and receipts.

Loqzi main plans and add-ons, including Chatbot and Social AI, are subscriptions governed by the terms and billing frequency shown at purchase. You may request cancellation through subscription management or support. Cancellation normally stops the next renewal and takes effect at the end of the current cycle; confirm each subscription's date and status. Canceling one plan does not automatically cancel other add-ons.

Unless required by law or expressly included in the offer, fees already incurred are non-refundable and a prorated refund for stopping use is not guaranteed. If your purchase includes a free trial, cancel before it expires to avoid a paid renewal. Request review of duplicate, erroneous or unauthorized charges. Deleting your account or stopping use of Loqzi does not replace canceling subscriptions.

Advertising budgets are separate from software fees and the management commission displayed when adding funds. Spend already incurred on Meta or another platform is not automatically reversed when a campaign is paused or canceled. Commercial results, sales and third-party ad approval are not guaranteed.

To request review of an unused balance, contact support and identify the top-up and campaign. Balances are not automatically refunded: Loqzi will review actual spend, pending charges, disclosed fees and legal obligations before communicating whether a refund is due and its amount. Pausing a campaign does not itself cancel an advertising subscription or request a refund.

When a refund is approved, you will be told its amount and scope. It is based on the amount actually paid, reflecting discounts and taxes attributable to the refunded amount, not the crossed-out reference price. An initial shipping fee that was never charged is not refunded. Reshipment and a refund are not automatically combined for the same issue.

Electronic refunds are sent to the original payment method when supported by the processor. The time before funds appear depends on the processor and your bank; we do not promise immediate credit. Cash payments or payments made directly to a merchant must be handled by the recipient. Keep the confirmation and request tracking if funds do not appear. This policy does not limit your right to dispute a charge or contact competent authorities.

Include your order, invoice or subscription number, account email, payment date and amount, reason and relevant evidence. Never send your full card number, passwords or security codes. Use support for purchases, billing and cancellations; legal questions may also be sent to the contact below.

This policy cannot exclude mandatory consumer protection, warranty or refund rights. If any provision conflicts with applicable law, that law prevails. Updates are published with their date and do not retroactively reduce rights for earlier purchases. This policy requires review by a legal professional in the jurisdictions where Loqzi operates.